Can I order less than 40 invitations?
40 is the minimum quantity available for wedding invitations and all other wedding-related stationery. We can split an order of 40 into two kinds of the same size. Please contact us if this is an option you are interested in.
Can I order a sample of the invitation I want?
Absolutely - as a matter of fact, we encourage it! Ordering samples provides you the opportunity to feel the paper, see the ink and paper colours and examine the print technique in person. All samples are charged per product price
How long will it take to get my invitations?
Within three-six weeks of approval of your proofs you will receive your stationary. Please contact us on email@example.com for delivery duration for international orders.
Should I order extra invitations for spares?
It is recommended you add at least 5-10 blank invitations to your order to allow for last minute.
Are envelopes included in the price?
Yes. Envelopes are included with all invitations, thank cards, Christmas cards, Scrolls.
Are Envelopes sold separately?
We do not sell envelopes separately. When placing your order, we suggest that you order extra envelopes in case mistakes are made when addressing. If you plan to hire a calligrapher, you should also add extra envelopes to your order because most calligraphers require a 10% surplus. Our extra envelopes are sold in sets of 25.
Do you seal the envelopes?
No we do not seal the envelopes; your invitations will come placed inside the envelopes, so you are able to include anything extra.
How much does it cost to mail a wedding invitation?
The price of mailing your invitation will depend on the weight of the assembled invitation suite. We highly recommend that you take an assembled invitation to your local Post Office to have it weighted to have the exact postage determined.
What papers are the invitations printed on?
Shimmery cardstock woolly paper, embroidery paper, emboss paper, flower printed paper, glitter paper, silk handmade paper, translucent paper, shimmery handmade paper
Can I change the colour of one of the designs?
We do re-colour on some of our designs if you have a certain colour in mind, please check with us prior to ordering to discuss your colour choice and its suitability to your preferred design.
Designing the Thank you cards, RSVP to match with the scroll invitations?
When choosing the borders & dividers design for the scrolls we can have the same design on your RSVP and Thank you cards & envelopes. * We can also remove the Thank you design on the folded cards. Everything goes inside a mailing envelope, which can fit any add-on card as RSVP card.
What form of payment do you accept?
We currently accept credit card payment (Visa, Mastercard, American Express) via Paypal, cheque, money order and direct deposit payment. All cheques and money orders are to be made payable to Versailles Invitations and will need to be posted to: PO Box 8262, Carrum Downs VIC, 3201 Australia, with your name and order number within 10 days of placing an order.
Will my credit card details be secure?
Yes, all credit card transactions are made via Paypal, which is the world leader in secure online payments. No need to have a Paypal account.
How should I supply the wording and guests names?
Please email all information supplied as an Excel document to firstname.lastname@example.org. Please type all names exactly as you would like them to be spelt and written. Eg. Mr & Mrs De LaCroix, Aidan and Fontaine De laCroix, Aidan & Fontaine. If you aren't sure contact us first. A separate spreadsheet containing all of the relevant information is required for each personalised category.
Do you print each individual guests name on invitations, and on Envelopes?
Yes. There is an additional $110 for guest names to be printed on invitations. $110: to be printed on envelopes and $85 charge for guest names on place cards.
Do you print in different languages?
We print in French, Spanish, and any other languages as long as you provide the text.
Do I receive a proof before my stationary is printed?
Yes, nothing goes to print without your approval. A proof via email will be sent within 2-3 working days upon receipt of full payment and submission of guest information.
Are you designs professionally printed?
Yes. All of our designs are printed on a professional digital press. This is why it takes a little longer to print your order.
Do you have a showroom?
Our online collection is our showroom. All of our current designs are displayed in our collections at www.versaillesinvitations.com.au
Can you deliver internationally?
Yes. We can deliver to some international locations. Please contact us for a shipping quote prior to ordering. Note, you will be responsible for any applicable duties and taxes in your own country on arrival of the parcel. Please check with your country authorities if any of these apply to your prior to order. Some locations do have restrictions so we can't guarantee delivery to all areas.
Need to ask further questions? Please do not hesitate to contact us!